This policy was last updated on 20 May 2018 in line with GDPR requirements.
Practical Advice Consulting Limited (PAC) (“We”) are committed to protecting and respecting your privacy.
Practical Advice Consulting Limited
1000 Brentford Street
INFORMATION WE MAY COLLECT FROM YOU
“Personal data” means any information that identifies any person (such as you or your staff), that you provide to us when signing up for an account on “PAC website”, when contacting us via email, telephone or any other contact method, or that is contained in any other information that you provide to us (or that you authorise a third party to give to us on your behalf).
We may also collect “Personal data” in connection with your usage of the PAC website or PAC, such as the IP address of computers that you use to access your account, or other information that we might use for purposes such as account security.
We may collect the following data about you:
We do not collect or process special categories of personal data, as defined under GDPR. We do not knowingly collect or request information from persons under the age of sixteen. If we learn that we have inadvertently collected any such data we will ensure it is deleted as quickly as possible.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
HOW WE USE YOUR DATA
We use information held about you in the following ways:
We may validate your information and in some cases check it against information held by a third party (e.g. Companies House, IP lookup services etc). When we use third parties to assist us in validating or processing your personal data we will only pass to them information which they require to perform the service we are requesting. We will only share data with third parties that we trust, and where we have assurance as to how they will process and protect the data.
SECURITY AND DATA STORAGE
We take security and data privacy seriously and we will take all reasonable steps to keep your personal data secure. We review our data processing and storage practices regularly and have security measures in place to protect against unauthorised access or disclosure.
Where we use third parties to help provide our services we will always ensure that the security policies of those third parties are consistent with our own standards as minimum.
You must ensure that you keep your account access details and password(s) private and do not share them with anybody else. PAC will never ask you for your password and will never expect you to grant somebody else access to your account.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
All communication with our website will be via secure encrypted browser connection. Look for the green bar or padlock on your browser to ensure that you are connected securely to the services. You should note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
WHO WE SHARE YOUR INFORMATION WITH
We will share your personal data with third parties in certain circumstances:
HOW LONG WE STORE DATA
We will store your data for as long as you have an account with us. When you close your account you have the option of removing your data form our system or retaining your account for future access. If you ask us to remove your account we will retain some data in line with our legal and taxation record-keeping obligations, such as details of invoices and payment details. The information we retain is reviewed regularly in line with our rentention policies and removed at the earliest opportunity.
All of our data is backed up in a regular cycle and deleted data will be retained for a period in our encrypted backup area before it is deleted as part of our usual process.
Note that we do not store your credit card or bank details. Payments are processed by our third party providers PayPal (paypal.com) and GoCardless (gocardless.com).
You have the right to access your personal data. You can login to your account or ask us to provide the information we hold by emailing us at firstname.lastname@example.org.
Where you have given us consent to use your personal data your have the right to withdraw your consent. Contact our support team at email@example.com.
You may ask us to update out of date or inaccurate information we hold about you. Contact our support team at firstname.lastname@example.org.
In some circumstances you have the right to object to us processing your data, or ask us to delete your data or restrict processing of your data. Contact our support team at email@example.com.
LINKS TO OTHER WEBSITES
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.